Overview
Echelon Members is a free membership program run by Echelon Rental Group ("Echelon," "we," "us"). One membership covers Echelon Exotics, Chauffeur, Boat Charters, Jet Charters and Experiences. Membership is free, and no tier can be bought. By joining at echelonrentalgroup.com/members, you agree to these terms.
Eligibility
- You must be 21 or older to join. We may ask you to verify your age.
- One membership per person. The information you give us must be accurate and your own.
- Membership doesn't change the requirements of any service. For example, exotic and luxury car drivers must still be 25 or older and meet our Rental Policies.
Tiers & Status
- Member: free, when your request is approved.
- Silver: after your first completed booking in any Echelon division.
- Black: after three completed bookings, or $10,000 in completed bookings, within any 12 months. Booking with Exotics or Chauffeur, Boat Charters and Jet Charters within 12 months (the "Full Echelon") also qualifies.
- Upper Echelon: by invitation only, at Echelon's discretion.
A booking counts once it's completed. Canceled, refunded or no-show bookings don't count. Status is reviewed on a rolling 12-month basis, and once earned, a tier is kept through the following calendar year. We may adjust the requirements for future periods; any change won't lower a tier you've already earned for the current period.
Member Numbers
- Your Member Nº is issued after your first completed booking. It's permanent, never reissued to anyone else, and stays the same as your tier changes.
- Numbers Nº 0001–0099 are reserved as founding numbers and are issued at Echelon's discretion.
- Member numbers are personal and can't be transferred, sold or exchanged.
Perks
- Perks are described on the Members page and depend on your tier and on availability at the time you request them.
- Perks have no cash value, can't be exchanged for cash or credit, and can't be transferred. Unused perks don't carry over.
- Boat and jet charters are provided with operating partners. Perks for those services, such as priority dates, alerts, add-ons and transfers, depend on partner availability. Aircraft, vessel and safety requirements always come first.
- Birthday perks are available during your birthday month and must be booked in advance.
- We may add, change or retire perks. We'll update the Members page when we do.
Cards & Wallet Passes
- Digital cards and Apple Wallet or Google Wallet passes are issued for your personal use and may be updated or withdrawn if your membership changes.
- Physical cards remain the property of Echelon Rental Group. Tell us right away if a card is lost or stolen.
Communications
We'll contact you about your membership by email or phone. If you opt in to text messages, we'll text you about your bookings and members-only openings. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Opting out of texts doesn't end your membership.
Leaving or Ending Membership
- You can leave at any time by calling, texting or emailing us. Your member number is retired, not reissued.
- We may suspend or end a membership for misuse of perks, false information, fraud, abusive conduct, or violations of our rental or service policies.
- We may change or end the program. If we end it, we'll give members reasonable notice and honor confirmed perks where we can.
Other Policies
Every booking remains subject to that service's own agreement and our Rental Policies, Cancellation & Refunds policy, Terms of Service and Privacy Policy. If these terms conflict with a rental or charter agreement, the agreement controls for that booking.
Changes to These Terms
We may update these terms. The date at the top shows when they last changed. Continuing to use your membership after a change means you accept the updated terms.
Contact
Call or text 508-444-2276 (24 hours, 7 days a week) or email info@echelonrentalgroup.com.