At a Glance
Cancelling a Reservation
To cancel, call, text, or email us. Your cancellation is effective at the time we receive it, and we'll confirm it in writing.
- 72 hours or more before your scheduled pickup or delivery time: full refund of all rental charges paid.
- Between 24 and 72 hours before: your choice of a 50% refund of rental charges, or a 100% credit toward a future rental taken within 12 months.
- Less than 24 hours before, or a no-show: rental charges are non-refundable.
Changing a Reservation
Date, time, and vehicle changes are free when requested at least 24 hours before your rental begins, subject to availability. If you switch to a vehicle with a different rate, the price difference applies. Changes requested within 24 hours are handled case by case.
If We Need to Cancel
If Echelon cancels your reservation, or your reserved vehicle becomes unavailable for reasons within our control, we'll offer a comparable vehicle. If none suits you, you'll receive a full refund.
If severe weather or road conditions make a rental unsafe, we'll work with you to reschedule at no charge.
Early Returns
Rental time that goes unused because a vehicle is returned early is not refunded.
Security Deposit Refunds
- Your security deposit is released once the vehicle is returned and inspected, typically within 7 business days.
- Any charges from the rental, such as extra mileage, fuel, tolls, violations, cleaning, or damage, are deducted first, with an itemized summary sent to you.
- Depending on your card issuer, a released deposit or refund may take an additional 5–10 business days to appear on your statement.
How Refunds Are Issued
Refunds are returned to the original form of payment. Credits are tied to the primary renter's name and are non-transferable.
Questions
Questions about anything on this page? Our team is available 24 hours a day, 7 days a week.
- Call or text: 508-444-2276
- Email: info@echelonrentalgroup.com
- Instagram: @EchelonRentalGroup