At a Glance
Cancelling a Reservation
To cancel, call, text, or email us. Your cancellation is effective when we receive it, and we'll confirm it with you.
- 24 hours or more before your scheduled pickup or delivery: free cancellation, with a full refund of any rental charges paid.
- Less than 24 hours before, or a no-show: handled case by case. Contact us as soon as you know your plans have changed.
Changing a Reservation
Need different dates or a different car? Contact us and we'll update your reservation, subject to availability. If you switch to a vehicle or plan with a different rate, the new rate applies.
Extensions & Returns
Extensions are free: you keep the car at your plan's rate. Contact us before your return time. Extensions are subject to availability.
Returning the car early, or running late? Let us know as early as you can. Early and late returns are handled case by case.
If We Need to Cancel
If Echelon cancels your reservation, or your reserved car becomes unavailable for reasons within our control, we'll offer a comparable vehicle. If none works for you, you'll receive a full refund of any rental charges paid.
Security Deposits
Qualified renters pay a $0 security deposit. If a deposit applies to your rental, we'll tell you before you pay, and it's released after the car is returned and inspected, minus any charges from the rental.
How Refunds Are Issued
Refunds are returned to the original form of payment. Depending on your bank or card issuer, it may take several business days to appear on your statement.
Questions
Questions about anything on this page? Our team is available 24 hours a day, 7 days a week.
- Call or text: 508-444-2276
- Email: info@echelonrentalgroup.com
- Instagram: @EchelonRentalGroup